Is it just me who thinks that ‘on-boarding’ is a silly phrase?
Unless you’re in the navy, obvs!
That aside though, the moment you bring a new customer into your business is the perfect moment to make the right impression and prove they made the right decision.
It’s also the perfect moment to clarify deadlines, responsibilities, expectations and boundaries.
Have a nosy at my vlog for some key things to think about in your own on-boarding (ship ahoy) process.
Perfect for helping your customers to say ‘aye cap’n’ at all the right moments!
How’s your own on-boarding process though?
Is it full steam ahead and rainbows on the horizon?
Or do you feel like you’re walking the plank of HMS Wing It every time?
