Have you ever had some feedback from a customer that you found really hurtful?
Have you wondered why they could be so brutal with what they say & seemingly not give a monkey’s about how they made you feel?
Did it upset you?
Or make you really bloody angry?
Or do you just take it all in your stride and chalk it up to experience?
My vlog this week talks about how to consider negative feedback in a much more objective way.
And how to separate yourself from the customer’s emotions or intentions so that you don’t let it bother you.
What do you think – do you take negative feedback really personally?