How to handle negative feedback

Have you ever had some feedback from a customer that you found really hurtful? Have you wondered why they could be so brutal with what they say & seemingly not give a monkey’s about how they made you feel? Did it upset you? Or make you really bloody angry? Or do you just take it all in your stride and chalk it up to experience? My vlog this week talks about how to consider negative feedback in a much more objective way. And how to separate yourself from the customer’s emotions…

How to add subtitles to your videos

I’ve had looooooads of questions recently from people asking how I subtitle my videos. And the answer is that I actually have absolutely no idea! Because my trusty VA Kylie takes care of the whole thing for me. Which is why, instead of a vlog from me this week, I asked Kylie to film a short training video that walks you through the exact process she uses, including which apps and the process she follows. Now this is no mean feat because Kylie is definitely NOT a fan of being the one on…

Do I Need To Pivot?

How many times have you heard the word ‘pivot’ recently? Is it more than a bazillion or just slightly less? Have you already pivoted in your business as a result of the current situation? It feels as though EVERYONE is doing it & for some it’s undoubtedly the right thing to do. But it isn’t right for everyone. In fact all this hype could lead some people to go racing off at a tangent that they’ll later regret. What are your thoughts on this – a necessary evil, a great idea to…

3 Simple Tips for Daily Focus

How are your days going right now in the joys of lockdown? Are you finding it impossible to focus because your house is non-stop chaos? Or are you finding things incredibly monotonous so that days all seem to blur into one? Or maybe you’re one of the fortunate few who is sticking to a structure and cracking on with things! One thing that I’ve found over the years that can really help with my focus is a 5 minute daily routine where I ask myself 3 simple questions to review my day &…

How To Handle Your Credit Control

What the heck is credit control anyway? This is stuff other people do surely, not you or I?? Well no, credit control is exactly what you need to have in place in your business so that you know what to do the moment a customer is late paying their invoice. It’s what you need to do to make sure the cash can keep flowing within your business. Which, let’s face it, has probably never been more important than it is right now! But chasing people can feel awkward, uncomfortable and slightly mean can’t it? Well, the simple truth is that if you don’t chase then…

Should I Still Be Selling Right Now?

Have you been having a crisis of confidence about whether its OK to still be marketing and selling your stuff right now? Are you seeing too many ranters online screaming that this is immoral or profiteering? Well I think that’s nonsense! Of course we shouldn’t try and milk the situation & suddenly turn into mercenary profiteers, but we SHOULD help our customers, our businesses and this country by continuing to sell.   This vlog explains exactly why I think that.     Do you agree?   Or think I’m slightly nuts??

How To Become The ‘Go-To’ Person For Your Customers

How well do people really understand what you do? Is it crystal clear to all and sundry or is there a risk that you’re seen as a bit of a jack of all trades who can do lots of things but isn’t necessarily the best at any of them? It can be tricky trying to create a range of products or services that can satisfy a range of budgets can’t it? Without veering off at crazy tangents and finding yourself committing the cardinal sin of trying to be all things to all people! So … this week’s vlog talks through how to align…

How to Help More People to Buy From You

How good are you at telling people how much it costs to work with you? Or even at explaining exactly how they can work with you and what you offer? This is such a key moment for your potential customers but that only adds to the discomfort of talking about money doesn’t it? Because how many times have we all been told that we shouldn’t talk about money??? But being able to explain very clearly and simply what you do is sooo important. Almost as important as sounding totally confident when you tell people how much it costs. Which is why this week’s vlog shares…

How To Grow Your Business Through Collaboration

Is collaboration a deliberate part of your business strategy? Or do you like the idea of it but have never worked out how to make it happen? Or think I’m bonkers and prefer to see everyone else as your arch enemy (although let’s be honest you probably wouldn’t be in this group if you were in that camp!) My vlog talks of the many & varied benefits of collaborating. For me it can be a fantastic way to build a team, which is hugely valuable if you work on your own or have limited support. It can also be a great way to help…

How To Build Some Consistency Into Your Weeks

Do you control your diary or is it controlling you? Do your weeks feel consistent, nicely mapped out and organised in a way that works well? Or are they more like kamikaze weather storms that keep eating you up and spitting you out? My vlog last week talked through a process to map out a framework for your weeks so that you can start to create some consistently, some control, and most importantly some calm to your weeks.     I’d love to hear your feedback on the vlog and my suggestions for creating your ‘ideal week’ How about you though … do you love consistency…

How To Stop Taking Rejection So Personally

Do you see it as a personal rejection every time a potential customer decides not to buy your product or use your service? Do you instantly start to wonder why they don’t like or trust you enough to buy? Do you question everything you did and said and wonder where you went wrong? Well, I’ll let you into a secret. It’s not about you, it’s about them! And last week’s vlog explains exactly what I mean by that and also gives you some lovely tips on how to learn from every missed opportunity. How about you though … do you take rejection personally? And if you’ve…

Do you need to be making videos?

Hands up who’s making videos for their business? Aaaaand hands up who’s running away faster than Forest Gump at the thought of it??? I think this is one of those classic areas that can massively highlight our insecurities – about our body, our voice, our presentation skills, our ability to explain things without 42 bazillion errrrrms in every sentence, and lots more! I think the honest truth though is that there’s no better way to connect with people online. Video helps people to know, like and trust you in a way that text really never can. But … how about you? Are you already making…

The Simplest Way To Stop Putting Off Your Business Development

What’s most important? Customers’ work or developing your own business? Or is it a classic chicken and egg situation of both being equally important? I talk to LOTS of people who are really keen to grow their business but feel constantly stuck because there isn’t enough time left to do that after they’ve done all the ‘stuff’ their customers ask for. So I filmed a vlog to help. Because actually your own business is just as important, if not more important than your customers. And you should treat your business development work with the same priority as you do your client work. Because let’s be honest,…

How To Get More Done By Focusing On Less

We’re being deceived into thinking that we should be able to work on elevently billion things at once when our beautiful brains actually function far better when we allow then to focus on one thing at a time Although probably not that slowly! The thing is, I’ve seen so many people try to multi-task because they’re so busy, without realising that they’re actually getting far less done. So I made a vlog about it. I’d love to hear what you think about the ideas I’ve shared in this vlog and whether you’re a natural multi-tasker or a committed advocate of a single focus.   Which works best for you?  

Classic Social Media Pitfalls And How To Avoid Them

Do you get paranoid that being more active on social media will just draw all the trolls and haters out of the woodwork? Are you determined to build stronger connections on here this year but constantly juggle your doubts about how often to sell (or whether never selling at all would just feel more comfortable!) What to be more visible but you’re trying not to let social media take over your entire life? In that case, you need to watch this VLOG with some juicy tips about this. I’d love for you to watch and let me know what you think. Does anything in…