How to Handle Requests For A Discount

How do you feel when somebody asks you for a discount? Are you appalled, outraged and indignant? Disappointed that they can’t see the value in what you do? Or intimidated by the thought of having to justify your price? Orrrrrr, do you just tend to capitulate & agree because, hey they’re nice and they’ll make a lovely client! In my vlog this week I share some of my favourite tips about how to confidently hold your ground on your price when somebody questions it. Have a nosy & let me know…

How to build simple systems into your business

Do you regularly feel as though your business is too chaotic? As though there are so many things to remember that you feel as though you’re forever spinning plates? You’re definitely not alone in that. I think it’s a really common challenge to know that you need to create some proper systems and processes but you’re so busy because of the lack of systems that you just can’t find the time to get started. And of course systems don’t pay the bills do they? Well no, but they DO give you the…

How To Rediscover Your Mojo

Is it feeling as though staying positive and focused is getting harder and harder as the year goes on? Are you normally the one who keeps everyone else positive and upbeat? But you’re feeling as though your mojo is flagging and your focus is failing right now? It has been a TOUGH old year hasn’t it! And that means that I’m talking to LOTS of people who are really struggling with their energy levels at the moment and just not feeling like themselves. The first thing to bear in mind is that…

Is It Time To Put Your Prices Up?

Do you feel as though setting your price is a constant quandary? Do you worry that increasing your price will lose you all your customers? Even though you know you’re really undercharging! Personally, I think pricing is one of the most difficult and most emotional areas of business. Which is why my vlog this week talks abut what to consider when you’re contemplating a price rise. And it shares my favourite tip abut how to increase your prices in a way that doesn’t feel terrifying. Have a watch and I’d love…

Why Questions Are Such A Powerful Asset

Have you ever sat down and thought about what your new potential customers would really love to know about you?   I don’t mean whether you’re a tea or coffee, cat or dog person.   Even though that’s very insightful information of course!

How talking can help you plan better

  How many things do you have in your head that you need to get done? Is it more or less than 86 bazillion? The truth is that most of us keep loads and loads and loads of things in there. And then feel constantly swamped by trying to remember everything. Which is where the power of talking really comes into its own. Because talking it through means that you have no choice but to slow all those thoughts down. And shuffle them into some sort of vaguely logical order. And then…

How to start building your team

Do you have great people to help you build your business? Or do you find yourself regularly wishing that you had more help, because there are just never enough hours in the day, but not being sure where to start? I think the dilemma of needing more support but not having the time or clarity to find it is one of the trickiest parts of growing a business. Because, chances are it’s not one person you need. It’s probably a team. Somebody with epic admin skills to keep all the balls in the air,…

boundaries

How To Set Clearer Boundaries

Do you ever get the feeling that it’s impossible to switch off? That you have to be at your customer’s beck and call constantly? But the problem is that when your business runs like that it can be exhausting can’t it? And yet the irony is that as customers we’re generally happy to wait. Not for days and days obviously, but we don’t expect people to reply in the evening or to jump at every request. So why do we make those demands of ourselves in our businesses? There are some simple…

How To Focus On Your Strengths

Have you ever found yourself doing something in your business and wondering why you’re bothering? Have you had one of those moments when you realised that you’ve found yourself delivering products and services that you don’t really love as much as you thought you did? There’s no question that building a business takes a mahoosive amount of energy and dedication and focus. But that just becomes harder if you find yourself doing things that don’t float your boat, aren’t your sweet spot and actually just drain you. It’s rarely an easy decision to…

Why YOU Are Your Most Important Client

Have you ever considered who your most important client is? The highest paying one? The longest serving? Or the one who keeps recommending you? Well. I’ll let you into a secret. I don’t think it’s any of those. Because I think it’s YOU! Yep, that’s right. You. You’re more important than any individual customer because without you there probably is no business. But added to that, the more you take care of you and of your business and your business plans and your processes and so on, the better able…

Do You Run Your Business Or Does It Run You?

Do you ever get the feeling that you’re not really in charge in your business? That it has a life of its own and no matter how hard you try, you can never quite seem to get it all under control? Building a business is always a juggling act isn’t it? There are soooo many things to focus on and that to-do list has a life of its own doesn’t it? Which is why this week’s vlog shares a couple of key reasons why your business is likely to feel as though it’s…

Should I Negotiate On Price?

Do you negotiate on price? Or are you adamant that your price is your price and everyone pays the same? Now some of you here know me very well and know that 99.999% of the time I think that discounting is bad for you and bad for your business. But I do admit that in 0.001% of the cases there may be a valid reason for it. For those of you who don’t know my views on this quite so well here’s last week’s vlog which explains why price negotiations might be stealing…

How To Review & Plan Your Next Steps

Can you believe we’re already in the second half of the year. The first half went in an absolute flash didn’t it? Now, at this time of year I’m definitely a fan of reviewing the progress so far, learning whatever lessons we can, and incorporating those into our businesses for the second half of the year. But I think it’s fair to say the first half of the year has been anything but normal! BUT … that doesn’t mean that it hasn’t revealed some very interesting and useful insights into the sustainability & resilience…

How can you work with me?

Are you really good at letting your potential customers know exactly what they can buy from you and how you can help them? I’m very good at that in theory but the truth is that I know I don’t do it anywhere near often enough and I tend to talk about one thing at a time rather than laying out all of the options, so I thought I’d take the liberty of sharing all the possibilities with you this week. I’ve explained a little bit about each service in this video and here are all…

Do You Need Processes In Your Business?

Do you have clear systems and processes in your business that keep you on track? Now I know that a lot of people think systems are going to pin you down, destroy your creativity, and hem you in. But actually what they create is consistency, efficiency and professionalism. They stop you from forgetting things, missing out steps or constantly feeling as though you’re reinventing the wheel. Anything that you do regularly is something that you could create a system or process for to help you save time and deliver an even better service.