4 Reasons Customer Feedback is Crucial for Small Business

When did you last ask your customers for feedback about your service? I mean really asked them not just a quick question in passing. When did you last ask your customer to give you brutally honest, no-holds-barred feedback? If you’re like the majority of small business owners the answer is probably never. Let’s face it, it’s time consuming, you might not be quite sure how to go about it so that the feedback is structured and useful and deep down the thought of really honest customer feedback is absolutely terrifying isn’t it? Even if you think you’re absolutely brilliant what if someone…